joyana's Privacy Policy

Introduction and Scope

joyana is a trusted online casino and betting platform in Bangladesh. We give the highest importance to the privacy of our users. This privacy policy describes how joyana collects your personal information, how it is used, and how it is kept secure.

This policy applies equally to joyana's website, mobile application (if applicable), and other digital services. If you use our platform, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.

joyana is an entertainment platform for adults. Our services are intended only for persons aged 21 or older. If any minor registers, all information related to them will be deleted immediately.

What Information We Collect

joyana collects various types of information that are necessary for providing our services. A detailed description of the different types of information is given below:

2.1 Identity Information

When you create an account on joyana, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Residential address
• National ID card or passport number (for identity verification)

2.2 Financial Information

To complete transactions, we collect the following information:

• bKash, Nagad, Rocket or Upay account number
• Transaction history (deposits and withdrawals)
• Transaction amount and date

2.3 Technical Information

Our platform automatically collects the following information:

• IP address
• Browser type and version
• Device type and operating system
• Site usage patterns and duration
• Cookies and session data
• Referral source (where you came from before visiting our site)

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Game play history
• Bet amounts and results
• Bonus usage records
• Time spent on the platform

Purpose of Information Use

joyana uses collected information only for specific, lawful, and legitimate purposes. Here is how we use your information:

• Account management: Information is used to create, verify, and manage your account.
• Identity verification: Identity is verified to prevent fraud and unauthorized access.
• Processing transactions: Financial information is used to complete deposit and withdrawal processes.
• Customer support: Information is needed to resolve your issues and provide assistance.
• Security protection: Information is used to prevent cyberattacks, fraud, and money laundering.
• Service improvement: Analytical information is used to improve our platform and gaming experience.
• Responsible gaming: To identify excessive gaming tendencies and assist users.
• Legal obligations: Information is used to comply with applicable laws and regulations.
• Promotional communications: To inform you about offers and bonuses, subject to your consent.

Information Security Measures

joyana uses industry-standard technology to protect your information. A description of our security measures is given below:

4.1 Encryption Technology

SSL (Secure Socket Layer) encryption technology is used across our entire platform. This ensures that all information transmitted between your browser and our servers is encrypted, making it impossible for third parties to read or alter it.

4.2 Access Control

Only authorized staff can access your information, and only when it is essential for their work. All our staff operate under strict confidentiality agreements.

4.3 Data Storage

Your information is stored on secure servers where firewalls and intrusion detection systems are active. Regular security audits and penetration testing are conducted.

4.4 Response to Security Breaches

If a security breach occurs, we will take immediate action and notify affected users in a timely manner as required by law.

Sharing Information with Third Parties

joyana never sells your personal information or transfers it to third parties without permission. However, limited information may be shared in the following circumstances:

• Payment processors: Limited information necessary to process transactions through bKash, Nagad, Rocket, and Upay.
• Technology partners: With game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe for operating gaming activities.
• Legal authorities: To the relevant authorities in the case of a court order or legal obligation.
• Fraud prevention services: With specialized service providers to detect and prevent fraudulent activity.

Your information is not shared with any third parties other than those mentioned above. We have strict data protection agreements with all third parties with whom information is shared.

Cookies and Tracking Technologies

joyana uses cookies and similar tracking technologies to improve the quality of our services. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the platform, such as maintaining login sessions.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To monitor and improve site usage.
• Security cookies: To detect fraudulent activity.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work correctly.

Your Rights and Controls

joyana believes that every user should have full control over their own information. To that end, we provide you with the following rights:

• Right to know: You have the right to know what information we hold about you.
• Right to rectification: If there is any error in your information, you may request a correction.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: In some cases, you may request that the processing of your information be restricted.
• Right to portability: You may receive your information in a machine-readable format.
• Right to object: You may object to the use of your information for specific purposes.
• Right to withdraw consent: You may withdraw consent previously given at any time.

To exercise any of the above rights, please contact our support team. We will process your request in a timely manner.

Information Retention Period

joyana retains your information only for as long as it is necessary or legally required. The retention period is determined based on the following:

• Duration of account activity
• Legal obligations and regulatory guidelines
• Need for dispute resolution or legal claims
• Financial transaction records (generally 5 years)

After account closure, we will delete or anonymize all remaining information except for the minimum data required to fulfill legal obligations, which will be retained for the specified period.

Protection of Minors

joyana strictly follows a 21+ age policy. Our platform is intended only for persons aged 21 or older. We do not intentionally collect information from any minor.

If we become aware that a minor is using our services, we will immediately close that account and delete all related information. Parents are requested to monitor their children's internet use, and to contact us immediately if a minor has created an account on our site.

Policy Changes and Updates

joyana may change or update this privacy policy from time to time. Such changes may occur in the following circumstances:

• To align with legal or regulatory changes
• When new services or technologies are introduced
• To improve data protection practices
• Based on user feedback

If significant changes are made to the policy, we will notify you by email or through a notice on the platform. Continued use of the platform after changes are made will be considered as your agreement to the new policy.

Responsible Gaming & Data Use

joyana is committed to responsible gaming. We use information about your gaming activity to take the following protective measures:

• Detecting excessive gaming tendencies and sending automatic alerts
• Providing the option to set spending limits and time limits
• The option to temporarily suspend your account if needed
• Helping you connect with professional support

To learn more about responsible gaming, please read our Responsible Gaming page.